Dear T,
You'll probably never read this. I just want to say thank you one more time. Thank you for listening and giving me very practical suggestions (which worked!). I'm glad to know that I have gotten closer to my goal; baby steps that slowly move me forward. It was the one positive spot in an otherwise dreary day. You were the right person to tackle the issue because of your knowledge and approach. I appreciate your non-judgemental attitude. You possess the right skills and you have a heart. I'm sure there are many others out there who feel the same way I do.
:-) GND